2025-02-19 – 2025-02-25

Customer Intelligence is now available to all users – Explore user queries and agent responses, with quantitative metrics helping you to understand what’s going on in chats. Standard users are limited to 7 days of data, Premium and Enterprise to 365 days.

Analytics and Customer Intelligence pages now have user-friendly screens when there is no available data.
Added Language and Country filters to Customer Intelligence feature.
Added usage logging to the Customer Intelligence feature.
Customer Intelligence keyword search now supports exact matches with double quotations, and fuzzy search for the last word in the input field.
Price input has been improved on the Custom Plan page.
We now support in-app notifications for new feature launches.

Fixed Create Agent page UI issue on small screens with large resolutions.
Fixed inconsistent date ranges between Analytics and Customer Intelligence pages.
Fixed issue with search bar on Customer Intelligence page being activated too quickly.
Fixed pagination issue which was making impossible to access some data on Customer Intelligence.
Fixed issue Customer Intelligence conversation modal not always scrolling to the right message.
Fixed issue with user avatars on Customer Intelligence feature.
Fixed issue with sidebar not being properly selected when Customer Intelligence page is open.