2025-10-22 – 2025-10-28

New Features

  1. OpenAI Priority mode is now supported, allowing significant latency reduction and, in some cases, the sub-second first-word-streamed times:
    1. Available to all Enterprise customers - no action needed.
    2. Available to all customers when using Fastest Responses Agent Capability - no action needed.
    3. Available for the following AI models: GPT-4.1, GPT-4o, GPT-4.1-mini, GPT-4o-mini.
    4. Currently not available for customers who use Azure as a model provider.
  2. New Lead Capture feature - User-Defined Information Collection:
    1. Users can now define what type of information agent should try and collect.
    2. The agent will intelligently ask only for defined information - no Persona intervention is necessary!
    3. Default options are Name, Email, Phone number and Company.
    4. Users can define up to 10 custom options.
    5. Any combination of options is allowed, including turning off all default ones and using just custom, while max number of selected options at any given time is 8.
    6. Only collected information matching selected options will be stored, but the agent may still collect additional information it deems important.
    7. All collected information is available when exporting via CSV, Zapier or API.
  3. New Lead Capture feature - Collect UTM Tags:
    1. Available as a new setting for Lead Capture action.
    2. When enabled, the following tags from the browser URL (if available) will be saved together with the collected lead: utm_source, utm_medium, utm_campaign, utm_content, utm_term, gclid, fbclid, msclkid, ref, referrer, source.
    3. Collected UTM tags can be exported via CSV, API or Zapier.
  4. Zapier App Updates
    1. Conversation Ended event:
      1. Zapier will get an event 5 minutes after the last message in the conversation.
      2. The event can be sent only once per conversation - if new messages after that exist they will be ignored for purposes of this event.
      3. This has no effect on actual conversation - it’s just a Zapier event!
    2. Export Conversation action - it is now possible to export conversation in any of the supported formats: PDF, CSV, JSON, XLSX.
  5. Enterprise customers can now request an Extended Persona Length.

Improvements

  1. The Delete All Files quality-of-life feature has been added to the File Upload agent source.
  2. User prompt moderation AI model has been upgraded to omni-moderation-latest.
  3. The WordPress plugin has been tested for the latest major WordPress version 6.8.
  4. Added input field sanitization to the WordPress plugin.

API & MCP

  1. It is now possible to use the AI Vision feature when uploading files using the /projects/{projectId}/sources endpoint and is_vision_enabled parameter.

Bug Fixes

  1. Fixed the issue where streaming in UI would sometimes not catch the first couple of words sent by the AI.
  2. Fixed the issue with the Analyze Overview tab not loading after visiting it after the Customer Intelligence tab.
  3. The Search Generative Experience deployment now has the same login screen as other deployment options, if the agent is private and the private deployment option is enabled.
  4. Fixed the issue preventing agents to use Custom MCP Actions with Anthropic models.
  5. It is now not possible to create a localized user role without first selecting agents for which the role applies to.