2025-11-12 – 2025-11-18

New data integration - OneDrive:
Available to Standard users.
Auto-sync is instant and is available on Enterprise plans.
Customer Intelligence updates
Three new focuses have been added:
User Details - user’s guest/team member status and CRM ID, if available.
User Location - user's country.
Deployment - agent's deployment type and user’s browser.
Four new filters have been added:
CRM ID.
Query Sent By - guest or specific team members.
User Location.
Agent’s deployment type.
All new data points are available in modal and in export.
Enterprise customers who use the CustomGPT.ai for Teams suite can now opt to use the new two-tier team seats system, where Chat-Only team members count at new, discounted rates.
A number of accessibility improvements have been done to the Agent UI as we move closer to the full WCAG 2.0 compliance.

The error message which is displayed when the end-user prompt fails the NSFW moderation is now customizable.
In case of the latest user-agent message pair being too long to fit the account's history window, both messages are now truncated to provide best possible context to the agent.
The Demo Agent for new users will now take colors and avatar from the website on the user’s email domain.
Different link types on the Customer Intelligence modal are now grouped on the same card.
The “AI Overview” heading in Search Generative Engine deployment is now translated to the agent’s selected language.
The following data connectors are no longer considered Beta: Confluence, Notion, AI Vision.
The following agentic actions are no longer considered Beta: Lead Capture, Webpage Awareness.
The unread notifications badge has been added to the collapsed sidebar.

The new agent_capability parameter has been added to the send message /projects/{projectId}/conversations/{sessionId}/messages endpoint, allowing query-level selection of the same agent capabilities that are available in UI.
The agent_capability setting has also been added to the /projects/{projectId}/settings endpoint.
The lastUpdatedAfter filter has been added to the /projects/{projectId}/conversations endpoint, enabling users to select only conversations that received messages after the defined date.
The Custom Button tag is now available when querying the agent via API, and when fetching older messages via API.

Fixed the Website Copilot and Instant Viewer overlay issues on Firefox.
Fixed the issue with Complex Query Breakdown agent capability sometimes leading to the agent overpromising stuff to the user.
Fixed the issue with filters on the Build > Documents page not working correctly.
Fixed the issue where the CRM ID was not always correctly displayed on the Ask page.
Fixed the issue where the spotlight avatar was not displayed correctly on agent preview, when default avatar is selected.
Fixed the issue where the ‘Unread’ tab was not always selected by default when opening notifications.
Fixed the issue where unread notifications count was not displaying if it was larger than the UI limit.
Updated the sitemap index processing logic to improve robustness and accuracy when handling nested or malformed sitemap URLs.
Fixed the issue with the Actions page scrollbar overlapping cards.
Fixed the inconsistent height of cards on the Actions page.
Fixed the issue with the Actions page not loading properly after enabling a Custom Action.