2026-03-11 – 2026-03-17

GPT-5.4 is now available as an AI model option:
- Spends one additional query per message.
- Available on Optimal, Accuracy, and Understanding modes.
- Available to users with access to the model dropdown.
Gemini 3.1 Pro is now available as an AI model option:
- Spends one additional query per message.
- Available on Optimal, Accuracy, and Understanding modes.
- Available to users with access to the model dropdown.
Improved Numeric Search - a major upgrade to how agents handle part numbers, SKUs, and alphanumeric codes:
- Retrieval quality for numeric and alphanumeric queries has been significantly improved.
- Response times dropped from ~40 seconds to under 4 seconds on large datasets.
- To enable: click the Settings button on the Build page and turn on Improved Numeric Search, then re-index (or at least re-index the files where numeric search matters).
- New agents can enable the setting during creation. Existing agents that don't enable it continue using the previous numeric search.
- Enabling this adds up to 30 seconds of processing time per document during ingestion, which is why it's opt-in rather than automatic.

Notification call-to-action links (e.g., model announcements) now open in a new tab instead of navigating away from the current page.

Updated OpenAPI schema:
- Added realistic example values across all 17 CustomerIntelligence fields.
- Added 429 Resource Exhausted error responses to 69 endpoints.
- Added streaming documentation with SSE event format and JavaScript client example for POST /chat/completions.
The is_ocr_enabled parameter now accepts boolean values (true/false) in addition to integers (1/0), restoring backward compatibility across all form requests that use this field.

Fixed an issue where the unsaved changes warning in Chatbot Settings was triggered by background polling refreshes, causing false popups even when no settings had been modified.
Fixed an issue where subscribed users who hadn't chatted with any agent yet were locked out of both Crisp live chat and AppWidget support.
Fixed an issue where inline citations could disappear after a conversation loaded, along with autoscroll jumps during streaming and redundant citation loading after streaming completed.
Fixed an issue where streaming failed when Web Search was enabled on an agent.