2026-05-27 – 2026-06-02

Zendesk integration, rebuilt on OAuth. Connecting Zendesk now uses a one-click OAuth flow instead of manual API keys, and the app is officially approved in the Zendesk marketplace.
- Connect Zendesk Tickets as a knowledge source, alongside Knowledge Base articles.
- Ticket anonymization strips customer emails, names, and IDs from processed tickets, so you can train an agent on tickets and deploy it publicly without exposing user data.
- The previous API-key integration is now labeled Zendesk (Legacy) and hidden from the Create page and Add Source menu. Existing Legacy connections keep working with no action required, though migrating to the new OAuth version is recommended.

The Personalize page header now shows just the agent name.
Switching teams now takes you straight to the Dashboard, instead of leaving you on the Teams page with no feedback.
The Custom Action (MCP) setup modal has been polished: field placeholders, right-sized warning text, the Description section open by default, and a note that your token is stored encrypted and never shown to end users.

Fixed the issue where saving persona instructions could intermittently fail with a 500 error when the agent was updated by two requests at the same time.
Fixed the issue where searching on the Agents page returned an empty list if you were already on page 2 or later - search now jumps back to the first page of results.
Fixed the issue where duplicating an agent carried over incorrect field values, such as source indexing timestamps that predated the new copy.