2026-10-07 – 2026-10-13

Time zone support: each user can now pick a time zone on the My Profile page, and dates and times across the app are shown in that time zone.
- Covers the Ask page, Customer Intelligence, Scheduled Tasks, auto-sync, the Event Log, the billing cycle, charts and exports.
- Auto-sync and Scheduled Tasks schedules can now use different times on different days.

In chat, answers now stream in smoothly, with new text fading in instead of whole paragraphs appearing at once.
In Enterprise Agents, the to-do list is now updated once per turn instead of after every step, so multi-step answers finish faster.
In the Zendesk integration, a new Add AI agent tickets toggle, off by default, includes tickets answered by Zendesk's AI agent. Tickets with no description are now synced too, and newly found tickets show in the list as queued right away.
When connecting Zapier, access can now be granted to specific agents or all agents, and changed later in Profile > Connections.
On the Ask page, conversations that ran with Plan & Act now keep their files, dashboards and to-do list in a read-only File Manager after Plan & Act is turned off.
On the Agents page, agents can now be sorted by Documents added and Words stored.
In Personalize > Intelligence, the AI Model dropdown now has a search field.
The plan selector on the Billing page has been restyled.

PUT /api/v1/projects/{projectId}/sources/{sourceId} now accepts advanced_refresh_schedule, which sets auto-sync times per day of the week through times_by_day. The previous refresh_schedule format still works but is deprecated.
The chatbot_model enum in the OpenAPI spec now lists gpt-6-sol-none, gpt-6-luna-none and claude-5.5-opus.

Fixed the issue where Enterprise Agents sometimes ignored a file attached to the current message and answered from earlier messages, or returned an earlier answer when an edited file was re-uploaded under the same name.
Fixed the issue where the sources list under some Enterprise Agents answers drawn from the knowledge base or an uploaded file came back empty.
Fixed the issue where cited PDFs failed to open in the PDF Viewer on a Multi-Agent's share link.
Fixed the issue where the sources card under an answer showed the wrong timestamp when two answers in the same browser tab cited different moments of the same YouTube or Vimeo video.
Fixed the issue where large PDFs read with vision failed with a "Job Processing Timeout" error. A page that still can't be read now fails the document and names the page, instead of being added empty.
Fixed the issue where SharePoint and OneDrive sources repeatedly failed to download files.
Fixed the issue where deleting a very large number of documents at once could fail.
Fixed the issue where opening the File Manager scrolled the chat away from the latest message.
Fixed the issue where a thin dark line appeared along the bottom corners of the embedded agent and the in-app preview on agents with a dark background.
Fixed the issue where Verify Responses showed an explanation pointing to a source sentence that wasn't displayed. Claims with no supporting evidence now read "This claim is not sourced from the provided documents."