Agent Initiative for Live Chat deployments - Premium users can now enable their Live Chat agents to use their first Starter Questions as an visual and animated prompt for the user - automatically initiating conversation on a click.
Improvements
Live Chat automatically pop up the chat bubble setting can now be set independently for desktop and mobile.
Live Chat avatar now has an on-hover animation.
Opening animation has been improved for Live Chat agents.
Added support for up to 5MB WEBM and GIF animations for Spotlight Avatar.
Translations have been added to previously English-only messaging when the user prompt is missing, and when the user prompt fails OpenAI moderation check.
It is now possible to disable meta knowledge awareness for a particular agent.
Bug Fixes
Fixed the issue with SharePoint sync token exchange failing when security policy on the customer side requires additional steps, like external MFA.
All-time Customer Intelligence & Analytics data access - Enterprise customers can now request for access to all-time data for all metrics on agent’s Analyze page.
Turn off markdown - It is now possible to disable markdown formatting in agents responses, for agents that are using GPT-4o or GPT-4.1 models.
GPT-4.1 support on Azure - Latest OpenAI model is now available to Enterprise customers using Azure as AI provider.
Improvements
Copy has been improved for Document Analyst feedback messages.
Bug Fixes
Fixed the issue with some sitemap pages being constantly updated on auto-sync even if set to “Update on Change”.
Fixed the issue where clicking on numbered citations while chatting with agent on one of settings pages resulted in two browser tabs being opened.
Fixed the issue where the system was sometimes marking Github links as YouTube links.
Spotlight Avatar - Attract user attention and get more conversations:
It is now possible to set up Spotlight Avatar - different from the agent's primary avatar.
Spotlight Avatar welcomes users when there is no conversation in chat.
Spotlight Avatar replaces the bottom-right corner icon for Live Chat deployment.
Spotlight Avatar can be round or rectangular
In-chat avatar is not affected.
Available on Personalize > Advanced page.
Available on Premium plan.
Document Analyst (Beta) - Add full business intelligence to every single document.
Allow end-users to upload any file - pitch deck, cookie policy, contract proposal, resume - and analyze it in the context of the agent's entire knowledge base.
Uploaded files are available only inside the conversation where they were uploaded.
Can be enabled on the new Agentic page for every agent.
When enabled for the agent, the end-user will see the attachment icon in the user prompt field.
Stats about how many times it was used and how many documents were analyzed in the current billing period are available.
During beta, the feature is available only on demand - contact our sales team!
CustomCustomGPT.ai for Teams - Secure and granulated large-scale access to advanced AI agents:
Chat-only user role:
Team member role that can chat with agents, but can't modify agents or create new ones.
Users have access to their personal chat history.
Private agent deployment
Deployment code snippets can be made available even for private agents.
Team members can log in to interact with agents.
The feature is available on our Enterprise plans.
Improvements
On the Ask page, now it is possible to filter for personal conversations only.
New login screens for Share Link and deployed agents.
Improved signup experience for users who are creating the account via invitation.
Improved AI flows related to responding to meta knowledge about agent’s database.
Updated OpenAI moderation model to the latest version.
Bug Fixes
Added missing labels for the Sent From section on the Analyze page.
Fixed the issue with Starter Questions-related labels not being updated live on the Agent Preview panel.
