New Features

1. The Numeric Search option is now available to all users:
   1. This feature greatly improves responses when the agent's knowledge base has a lot of items that are alphanumeric codes, which regular RAG greatly struggles with, especially if such data is in spreadsheets.
   2. Examples of these codes:
      1. Product codes (SHOE-1234)
      2. Error codes (ERR1234)
      3. Version numbers (GPT-4.1)
      4. Order numbers (TRACK12345)

Improvements

1. Build > Sources page has been overhauled in order to improve the overview of agent's sources:
   1. All sources now have their own distinct card.
   2. The design of cards has been standardized.
   3. Only sources added to the project are visible.
   4. New Add Sources dropdown menu with the same flow as on Create page-
2. The modal on the Explore tab now displays all links (both in-chat and citations) that were provided with the specific message.
3. Links & clicks analytics charts are now available on the Analyze page Overview tab.
4. New layout for the Developers page with many newly added resources.
5. New agent statuses have been added to Agents, in order to provide better feedback if the agent is still processing its documents.
6. Improved quality of automatically generated Starter Questions.
7. Improved styling of API key creation modal.
8. Removed character limit for the in-chat agent title length.

API & MCP

1. CustomGPT.ai RAG API Starter Kit - A fully functional open source repository that includes multi-instance embedded widgets, floating buttons, and standalone application with one click deployment.
2. CustomGPT.ai Integrations - A fully functional open source repository that includes starter kits for integrating CustomGPT.ai API with the following platforms: Slack, Telegram, Discord, WhatsApp, Rocket Chat, MS Teams, Instagram, Google Chat and Messenger.
3. It is now possible to send the custom_context parameter when making a message request via API.

Bug Fixes

1. Fixed the issue where YouTube auto-sync wasn’t picking up videos that were scheduled before publishing.
2. Fixed the issue where pages saved with Webpage Awareness feature stopped working after 30 days.
3. Fixed the issue where PDF was sometimes not being correctly highlighted with the Instant Viewer deployment option.
4. Fixed the issue where auto-sync settings “Refresh existing pages”, “Remove deleted pages” and “Add new pages” sometimes couldn’t be saved.

New Features

1. GPT-5 has been added to our system:
   1. Available to all users who have access to model selector dropdown.
   2. Available with Agent Capabilities: Optimal Choice, Highest Relevance, Complex Reasoning
   3. Available with Agentic Actions: Drive Conversions, Website Awareness, Doc Analyst
   4. This is the basic GPT-5 and does not have reasoning capabilities - these options will be added later.
   5. GPT-4o remains the default model for the time being, as we continue GPT-5 testing.
2. Document Analyst Agentic Action is now available for our Premium users. Additionally, we have expanded support for additional filetypes: PDF, TXT, DOC, DOCX, ODT, JPG, JPEG, PNG and WEBP.
3. We have added support for API key per-agent granulation, and users can now:
   1. Create an API key that pertains just to a selected agent(s).
   2. Such API keys can't create new agents or do any account-level actions, like view user profile.
   3. Unlike global API keys, these granulated keys can only work within one team!
4. In-chat avatar controls - Our premium users can now enable or disable both agent’s and user’s avatar within the chat interface.

Improvements

1. The in-chat text input field now gets automatically in focus on any click inside the agent’s window.
2. The in-chat text input field now gets automatically in focus as soon as the agent's response finishes streaming.
3. The in-chat text input field now gets automatically in focus as soon as the agent window is opened for Live Chat, Website Copilot and Instant Viewer deployments.
4. Links & Sources Analytics page now supports URL parameters for selected filters, enabling easier sharing.
5. A border has been added to the in-chat agent avatar, when there is no active conversation.

API & MCP

1. Fixed the issue where the endpoint https://app.customgpt.ai/api/v1/projects/{projectId}/sources/{sourceId} in API Reference call example was throwing errors.

Bug Fixes

1. Fixed the issue with the Starter Question styling not being correctly applied.
2. Fixed the issue where short timeout was causing crawling issues with some slower websites.
3. Fixed the issue where case-sensitive URLs would not get crawled correctly.
4. Notifications are now correctly cleared by clicking on them.
5. Fixed the issue where on the Ask page, if no conversation is active, the agent's avatar wasn’t being displayed.
6. Fixed the rare issue where incorrect Starter Questions format blocked the agent's UI.
7. Improved slow loading on Actions page.

Improvements

1. It is now possible to track added query cost on Actions page in more detail.
2. When activation agentic action, the user is now shown a warning on exactly how much queries using it cost.
3. Agentic actions on Actions page have been re-ordered.
4. When context-rich Starter Questions are used outside Live Chat Agent Initiative, the first-person version is displayed to the user now, instead of the agent's direct prompt.
5. Live Chat Agent Initiative styling has been updated to ensure improved readability on dark backgrounds.
6. Live Chat icon size on mobile is now always small, to improve readability.
7. Document Analyst can now correctly read PDFs with user-fillable forms.
8. Agent role selector copy has been improved for clarity.
9. The styling of the notification system has been improved.

Bug Fixes

1. Fixed the issue where clicking on numbered citation wasn’t correctly opening Instant PDF Viewer.
2. Fixed the issue where user feedback export on the Analyze page was not working.
3. Fix the issue where CTA to add knowledge to the agent on the Ask page for new users was not always correctly dismissed.
4. Fixed the issue with the Agent role selector sometimes showing no available options.
5. Fixed the broken “Learn more” link for Custom Context on the Deploy page.
6. Fixed the broken “Learn more” link for Agent roles on the Personalize page.

New Features

1. Links & Sources Clicks - A new tab has been added to agent’s Analyze page, where you can track the following:
   1. All links displayed in chats, either sent directly by agent or used as citations.
   2. All links clicked by users.
   3. Data is differentiated by being:
      1. In-Chat URL
      2. Classic Citation
      3. Numbered Citation
2. Custom Context - Premium users can now feed the custom context to the agent with every prompt:
   1. Provide the agent with valuable, user-specific details that only you know, and ensure that interactions feel personal and proactive.
   2. This helps agents anticipate user needs, offer more relevant solutions, and build stronger connections with your users.
   3. Custom context can be injected via code snippet on all deployment options.

Improvements

1. Added in-app notifications system.
2. Context Awareness agentic action has been renamed to Webpage Awareness.
3. Notice has been added to inform users that the Disable Markdown feature is supported only on GPT-4.1 and GPT-4o models.

API & MCP

1. Added new /reports/intelligence API endpoint, enabling the fetching of Customer Intelligence data.

Bug Fixes

1. Fixed the issue with the Revenue agent over-promising stuff to users.
2. Fixed UI issues when setting up an agent with a Revenue agent role.
3. Fixed the issue where the citation open/collapsed setting was not being saved.
4. Fixed the issue where it was impossible to unset the image uploaded as end-user avatar.
5. Fixed the issue where Spotlight Avatar setting was sometimes blocking the saving of other settings.
6. Fixed grammar issues on some deployment’s headers.
7. Fixed the issue with flags in email reports not rendering in Gmail.

New Features

1. Agent Roles - When creating a new agent, or editing an existing one, you can now select an Agent role - a hand-picked configuration template most appropriate for the selected use case. This selection doesn’t directly affect AI behavior or capabilities - but some of the settings applied by the template might! Agent roles available initially are:
   1. Customer support - Your agent will be able to resolve 93% of your customer support questions – instantly and accurately.
   2. Research assistant - Let your team ask questions from your custom knowledge base and get instant answers.
   3. Website copilot - Implement AI-driven site search that delivers precise results, enhances user satisfaction, and provides valuable visitor insights.
   4. Revenue agent - Agent will use the advanced persuasion techniques to drive users towards a set goal.

Improvements

1. The Spotlight Avatar now has the default, animated option.
2. “Learn more” links have been added to all agentic actions cards on the Actions pages

Bug Fixes

1. Fixed the issue that made saving certain settings impossible for Standard users.
2. Fixed the issue where Drive Conversions feature’s conversions were not correctly displayed if the target URL ended with a /.
3. Fixed the issue with vertical spacing on the main sidebar, affecting small desktop screens.
4. Fixed the issue where the “Go To Sources” button on the agent's building feedback modal was sending the user to the Ask page instead.
5. Fixed the issue where toggling agentic actions on/off sometimes didn’t have an immediate effect.

New Features

1. Agentic Action: Drive Conversions
   1. You can now set a conversion goal for your agent - by providing it a page towards which it should drive users - and it will use advanced task planning and persuasion techniques to deliver.
   2. Agent responses are short and human-like, and it is actively leading the conversation by offering follow-up and value.
   3. Citations are provided in the form of organic “click here” links.
   4. Available on Premium.
   5. Works best in combination with Context Awareness, Agent Initiative and Spotlight Avatar.
2. Agentic Action: Context Awareness
   1. Agents can now be made aware of the page they are deployed on, enabling them to better understand and meet user needs. When the feature is activated, the agent will scrape the content of the page and use it to provide higher-quality, contextual responses.
   2. Available only for public pages not protected by login.
   3. Available on Premium.
   4. Works best in combination with Drive Conversions, Agent Initiative and Spotlight Avatar.

Improvements

1. If the user is a member of multiple teams, the currently selected team’s name is now visible under the My Profile button on the sidebar.
2. Building your agent feedback modal will now alert the user if they hit their account or agent limits while building the agent.
3. Complex Reasoning agent capability has been optimized.
4. We are now using OpenAI’s o4 model during the Document Analyst query optimization process.

Bug Fixes

1. Fixed the vertical alignment issue of the “Send” icon in all chats.
2. Fixed the issue where the “Copy code” button next to in-chat code blocks was not respecting the agent’s secondary color.
3. Fixed the issue with the share agent popup not working properly on the Actions page.
4. Fixed the issue with an alert on YouTube Instant Sync incorrectly stating that the sitemap has been updated.
5. Fixed the issue where it was possible to interfere with the Document Analyst feature by sending a prompt while the file is being uploaded.

New Features

1. Disable in-chat agent avatar - Premium users can now disable the in-chat avatar of their agents.
2. API key expiration - It is now possible to set an expiration date when creating or editing an API key. Requests sent using the expired API key will not be fulfilled, and will behave in the same way as if an invalid API key was sent.

Improvements

1. Agent’s Persona now has heavier influence on the Document Analyst clarification questions.
2. Improved styling, responsive behavior and animation smoothness for the Agent Initiative feature.
3. Styling has been updated for the “Copy code” button next to in-chat code blocks.
4. Improved end-user messaging when the account has run out of queries - the agent will now simply communicate that it is too tired to chat.
5. The log in button on private deployments will now respect the agent's colors.
6. The Azure icon and how-to guide have been added to the SSO setup page in the app.

API & MCP

1. Added subdomain_slug parameter to the response of the https://app.customgpt.ai/api/v1/projects/{projectId} endpoint.

Bug Fixes

1. Fixed the Document Analyst errors when attempting to upload files before starting the conversation.
2. Fixed the issue with Document Analyst not always being aware of the uploaded file when asking the clarification questions.
3. Fixed the issue where GIFs uploaded to Spotlight Avatar lost their animation.
4. Fixed the issue where Agent Initiative could’ve been enabled at the same time as auto-pop up Live Chat settings.
5. Fixed the error with Agent Initiative when there are no Starter Questions.
6. Fixed the issue where yearly price was not visible in-app when switching the plan to yearly billing.
7. Fixed the issues that sometimes made Indexing Feedback modal unstable.
8. Fixed the issue with wrong variable type when attempting to save Automatically pop up the chat bubble settings.

New Features

1. Agent Initiative for Live Chat deployments - Premium users can now enable their Live Chat agents to use their first Starter Questions as an visual and animated prompt for the user - automatically initiating conversation on a click.

Improvements

1. Live Chat automatically pop up the chat bubble setting can now be set independently for desktop and mobile.
2. Live Chat avatar now has an on-hover animation.
3. Opening animation has been improved for Live Chat agents.
4. Added support for up to 5MB WEBM and GIF animations for Spotlight Avatar.
5. Translations have been added to previously English-only messaging when the user prompt is missing, and when the user prompt fails OpenAI moderation check.
6. It is now possible to disable meta knowledge awareness for a particular agent.

Bug Fixes

1. Fixed the issue with SharePoint sync token exchange failing when security policy on the customer side requires additional steps, like external MFA.

New Features

1. All-time Customer Intelligence & Analytics data access - Enterprise customers can now request for access to all-time data for all metrics on agent’s Analyze page.
2. Turn off markdown - It is now possible to disable markdown formatting in agents responses, for agents that are using GPT-4o or GPT-4.1 models.
3. GPT-4.1 support on Azure - Latest OpenAI model is now available to Enterprise customers using Azure as AI provider.

Improvements

1. Copy has been improved for Document Analyst feedback messages.

Bug Fixes

1. Fixed the issue with some sitemap pages being constantly updated on auto-sync even if set to “Update on Change”.
2. Fixed the issue where clicking on numbered citations while chatting with agent on one of settings pages resulted in two browser tabs being opened.
3. Fixed the issue where the system was sometimes marking Github links as YouTube links.

New Features

1. Spotlight Avatar - Attract user attention and get more conversations:
   1. It is now possible to set up Spotlight Avatar - different from the agent's primary avatar.
   2. Spotlight Avatar welcomes users when there is no conversation in chat.
   3. Spotlight Avatar replaces the bottom-right corner icon for Live Chat deployment.
   4. Spotlight Avatar can be round or rectangular
   5. In-chat avatar is not affected.
   6. Available on Personalize > Advanced page.
   7. Available on Premium plan.
2. Document Analyst (Beta) - Add full business intelligence to every single document.
   1. Allow end-users to upload any file - pitch deck, cookie policy, contract proposal, resume - and analyze it in the context of the agent's entire knowledge base.
   2. Uploaded files are available only inside the conversation where they were uploaded.
   3. Can be enabled on the new Agentic page for every agent.
   4. When enabled for the agent, the end-user will see the attachment icon in the user prompt field.
   5. Stats about how many times it was used and how many documents were analyzed in the current billing period are available.
   6. During beta, the feature is available only on demand - contact our sales team!
3. CustomCustomGPT.ai for Teams - Secure and granulated large-scale access to advanced AI agents:
   1. Chat-only user role:
      1. Team member role that can chat with agents, but can't modify agents or create new ones.
      2. Users have access to their personal chat history.
   2. Private agent deployment
      1. Deployment code snippets can be made available even for private agents.
      2. Team members can log in to interact with agents.
   3. The feature is available on our Enterprise plans.

Improvements

1. On the Ask page, now it is possible to filter for personal conversations only.
2. New login screens for Share Link and deployed agents.
3. Improved signup experience for users who are creating the account via invitation.
4. Improved AI flows related to responding to meta knowledge about agent’s database.
5. Updated OpenAI moderation model to the latest version.

Bug Fixes

1. Added missing labels for the Sent From section on the Analyze page.
2. Fixed the issue with Starter Questions-related labels not being updated live on the Agent Preview panel.
3. Fixed the issue with inconsistent page titles.
4. Fixed too wide layout on MCP Server page.