New Confluence integration - New integration for Confluence knowledge bases, built with Atlassian OAuth, which enables non-admin users to use the integration, and add only Spaces they have access to. Auto-sync scheduler is available for Premium users.
Auto-generate starter questions - We are now automatically generating up to three starter questions for each new project created with Sitemap or URL.
🛠 Improvements
GPT-4 has been removed for everyone except Enterprise customers.
Google Drive and SharePoint integrations are no longer considered Beta.
Smaller UI and copy improvements have been added to Dashboard, Analytics and Customer Intelligence features.
Separated code snippets for ‘default button’ and ‘HTML element’ deployment variants for Website Copilot and Instant Viewer deployments.
Citations are now added to exported conversation, if enabled for the agent.
The threshold for accepting new user emails has been somewhat reduced, to allow more people to register smoothly.
The counter of the total number of documents matching the selected criteria has been added to the Data / Documents page.
The Data / Documents page has been updated to include the exact minute when the document was last updated.
Improved Customer Intelligence usage tracking.
🐞 Bug Fixes
Fixed issue where we were unable to process a large number of nested sitemaps.
Fixed issue with overlapping ticks on Breakdown charts.
Fixed issue where deleted conversations were not always being deleted from Analytics services.
Fixed issue where agent’s selected model provider was not always respected, leading to errors.
Fixed issue where promotional modal was displayed to brand new users.
Fixed issue where promotional modal was displayed to users without any projects.
Fixed issue where Sharepoint token alert was breaking the layout of the entire page in case there was a scroll.
Fixed issue with horizontal scroll on All Agents page.
Customer Intelligence is now available to all users – Explore user queries and agent responses, with quantitative metrics helping you to understand what’s going on in chats. Standard users are limited to 7 days of data, Premium and Enterprise to 365 days.
🛠 Improvements
Analytics and Customer Intelligence pages now have user-friendly screens when there is no available data.
Added Language and Country filters to Customer Intelligence feature.
Added usage logging to the Customer Intelligence feature.
Customer Intelligence keyword search now supports exact matches with double quotations, and fuzzy search for the last word in the input field.
Price input has been improved on the Custom Plan page.
We now support in-app notifications for new feature launches.
🐞 Bug Fixes
Fixed Create Agent page UI issue on small screens with large resolutions.
Fixed inconsistent date ranges between Analytics and Customer Intelligence pages.
Fixed issue with search bar on Customer Intelligence page being activated too quickly.
Fixed pagination issue which was making impossible to access some data on Customer Intelligence.
Fixed issue Customer Intelligence conversation modal not always scrolling to the right message.
Fixed issue with user avatars on Customer Intelligence feature.
Fixed issue with sidebar not being properly selected when Customer Intelligence page is open.
