Access agent settings

What is agent settings?

Agent Settings let you customize how your AI agent behaves, communicates, and appears to users. These settings give you full control over the AI experience, allowing you to adjust everything from the language and message flow to branding, feedback options, and security.

Select a agent you want to customize, and click the Agent Settings icon. Agent Settings includes five configuration tabs. Each tab lets you fine-tune a specific aspect of the agent’s behavior and functionality.

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Conversation tab

Use this tab to control how your agent communicates with users:

• Set the Agent Language
• Add a Placeholder Prompt
• Customize the Loading Indicator
• Define Starter Questions
• Add a Custom Message Ending
• Edit the Error Message

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Citations tab

Manage how sources are shown and cited in the agent’s responses:

• Customize the I don’t know message
• Enable Show Citations
• Allow the agent to mention sources

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Intelligence tab

Control your agent’s data access and output quality:

• Select the Agent’s Capability level
• Choose Generate Responses From to define source data
• Pick the AI Model

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Advanced tab

Enable or disable additional user experience and branding options:

• Allow User Feedback
• Enable Conversation Sharing
• Enable Conversation Exporting
• Add Branding
• Set your Affiliate ID

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Security tab

Configure protections and visibility controls:

• Enable Anti-Hallucination
• Set Agent Visibility
• Turn on Re-Captcha
• Add Whitelisted Domains