Inspect conversation insights
This guide explains how to access detailed metrics for individual conversations, helping you better understand user behavior, context, and engagement.
Customer Intelligence
The Customer Intelligence feature offers in-depth insights into every customer interaction. Using our proprietary analytics agent, you can view both quantitative and qualitative data to evaluate agent performance and user intent more effectively.
Inspect Conversation:
- Click on a user query in the Customer Intelligence dashboard to open the full conversation view.
- When you click on a user query, you can see detailed options such as:
- Date when conversation started
- Content Source Found
- User Emotion
- User Intent
- Language
- User Location
- Agent Deployment
- User's Browser
- Use the panel on the right to view all related queries within the same conversation thread. This helps you follow the full context and progression of the interaction.
Updated 22 days ago