Inspect Conversation Insights

The Customer Intelligence feature provides valuable insights from user interactions, offering a clear view of customer queries and responses. You can utilize our proprietary analytics agent and its advanced quantitative and qualitative metrics to analyze customer and agent behaviour, and enhance your decision-making.

This guide will show you how to get deep metric about any conversation available on your agent.

Inspect Conversation:

1. Click on a user query to explore the full details of the interaction.

2. When you click on a user query, you can see detailed options such as:
   • Date when conversation started
   • Content Source Found
   • User Emotion
   • User Intent
   • Language
   • User Location
   • Agent Deployment
   • User's Browser

3. Using the panel on the right, you can easily find all other queries that belong to this conversation: