Export agent stats and data
This guide explains how to export conversation data, breakdown charts, and user feedback, along with details on export structure and process.
Users can export various types of data from the Explore and Filter Conversations, including daily query breakdowns, and user feedback.
Exporting User Feedback
- Find Feedback card and click Export.
- Exported feedback data format is:
- Reaction
- Project Id
- Date and time
- User Id
- External Id
- User query
- Agent response
Exporting Conversations
Queries
A query is a single request or input made by a user, such as a search term, a question, or any interaction with the system.
Queries breakdown data format is:
- Number of queries
- Calendar day
- Project Id
Conversations
Conversation is a series of queries within a single interaction session.
Conversations breakdown data format is:
- Number of queries
- Calendar day
- Project Id
Queries/Conversations
Queries/Conversations are the average number of queries per conversation, indicating interaction depth.
Queries/Conversations breakdown data format is:
- Number of queries
- Calendar day
- Project Id
To export queries, conversations, and queries/conversations breakdowns, go to the Daily Query Breakdown card and click the Export button.
Note:
The data will be exported in a single file and emailed to the user who initiated the export.
Data Structure and Delivery
The exported files contain structured data based on the selected export type.
- Select the desired timeframe: Today, Yesterday, Last 7 days, Last 30 days, Current Month, Current Year, or a Custom Range.
- Choose an export format: JSON, Excel, or CSV.
Updated 28 days ago