Connect to Zendesk Help Center

Learn how to seamlessly integrate CustomGPT.ai with your Zendesk Help Center. Follow this step-by-step guide to connect your accounts and enhance your customer support capabilities.

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Please note that CustomGPT.ai can only access your Zendesk help articles.

Step 1: Create an Agent

Click on "New Agent" to begin setting up your agent.


Step 2: Zendesk Integration

Select "Zendesk Integration" to link your Zendesk Integration with CustomGPT.ai.


Step 3: Provide Email Address

Enter the email address associated with your Zendesk account. This must be the email address belonging to the Zendesk user with the Administrator role.


Step 4: Provide Subdomain

Now you need to enter your Zendesk subdomain.


Step 5: Go to Zendesk Settings

Click on the "Go to Zendesk Settings" button.


Step 6: Enable Token Access

At the Zendesk Settings page, click on the toggle to enable Token access.


Step 7: Create & Copy Token

On Zendesk, click on the "Add API Token" button.

When the dialogue opens, click on "Copy" and then on "Save."


Step 8: Enter Your Token

Paste your token in the designated field.


Step 9: Connect with Zendesk Help Center

Click on the "Connect" button to complete the integration.




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Congratulations! You have successfully connected CustomGPT.ai with your Zendesk Help Center. Enjoy enhanced customer support and streamlined operations.