How to Connect with Zendesk Help Center with CustomGPT.ai
Learn how to seamlessly integrate CustomGPT.ai with your Zendesk Help Center. Follow this step-by-step guide to connect your accounts and enhance your customer support capabilities.
Please note that CustomGPT.ai can only access your Zendesk help articles.
Step 1: Sign In
To get started, Sign in to https://app.customgpt.ai/.
![Sign Up](https://files.readme.io/a1577e1-Sign_Up.png)
Step 2: Create a Project
Click on "Create Project" to begin setting up your project.
![Create project](https://files.readme.io/99158f4-Create_project_1.png)
Step 3: Zendesk Integration
Select "Zendesk Integration" to link your Zendesk Integration with CustomGPT.ai.
![Zendesk Integration](https://files.readme.io/13fa6a474d0554af7921f5d8b547e97675fdaf5c9afe3b50e3a81a41aab66bb0-Zendesk_Integration.png)
Step 4: Provide Email Address
Enter the email address associated with your Zendesk account. This must be the email address belonging to the Zendesk user with the Administrator role.
![Email address](https://files.readme.io/ed9bc38-Email_Address_1.png)
Step 5: Provide Subdomain
Now you need to enter your Zendesk subdomain.
![Provide Subdomain](https://files.readme.io/cc497ea-Provide_Subdomain_1.png)
Step 6: Go to Zendesk Settings
Click on the "Go to Zendesk Settings" button.
![Zendesk Settings](https://files.readme.io/6e42f16-Zendesk_Settings.png)
Step 7: Enable Token Access
At the Zendesk Settings page, click on the toggle to enable Token access.
![Enable Token Access](https://files.readme.io/1b941ca-Enable_token_access_1.png)
Step 8: Create & Copy Token
On Zendesk, click on the "Add API Token" button.
![Add API Token](https://files.readme.io/8695685-Add_API_token_button_1.png)
When the dialogue opens, click on "Copy" and then on "Save."
![Zendesk API integrations](https://files.readme.io/6c3ac39-Zendesk_API_integrations.png)
Step 9: Enter Your Token
Paste your token in the designated field.
![Paste your token](https://files.readme.io/13062a0-Enter_Your_Token.png)
Step 10: Connect with Zendesk Help Center
Click on the "Connect" button to complete the integration.
![Click on Connect](https://files.readme.io/3ec6340-Click_on_Connect.png)
![Connected Chatbot](https://files.readme.io/80d178e-Connected_Chatbot.png)
![Connected Chatbot](https://files.readme.io/0bf3f5d-Sources_-_CustomGPT.ai.png)
Congratulations! You have successfully connected CustomGPT.ai with your Zendesk Help Center. Enjoy enhanced customer support and streamlined operations.
Updated about 1 month ago