Update report frequency

This step-by-step guide explains how to change how often you receive agent analytics reports by email and how to turn them off

  1. Select the agent and click Analyze.
  1. Click Reporting tab.
  1. Under Report frequency, select one of the following:
    • Weekly: Reports are sent every Monday.
    • Monthly: Reports are sent on the 1st of each month.
    • Off: Disables email reports entirely.
  1. Click Save Settings to apply your changes.