Conversation limits

Conversation limits

Conversation limits define how much data, such as previous messages and knowledge base content, the agent can use when generating a response. Limits vary based on your subscription plan.

Context tokens

The context token limit controls how much of the agent’s knowledge base will be provided to the agent when generating a single response.

• Standard: 2,000 tokens (≈ 1,500 words)
• Premium: 3,000 tokens (≈ 2,250 words)
• Enterprise: On demand

Conversation history tokens

This limit defines how much of the previous conversation history is sent to the agent with each new prompt.

• Standard & Premium: 1,000 tokens (≈ 750 words)
• Enterprise: On demand

User prompt length

This sets the maximum length of a user’s message.

• Standard & Premium: 8,000 characters
• Enterprise: On demand