Enable Spotlight Avatar

What is the Spotlight Avatar?

The Spotlight Avatar provides a more engaging, branded welcome experience for users when they first interact with your agent. The Spotlight Avatar is a separate welcome avatar that appears in two main ways:

• It is shown in the chat window whenever there is no active conversation to welcome the user.
• It replaces the launcher icon in the bottom-right corner for Live Chat deployments, making your chat interface more attractive and consistent with your brand.

The in-chat avatar displayed during a conversation is not affected by the Spotlight Avatar setting.

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Note:

The Spotlight Avatar is available on the Premium plan.

Supported file types

You can upload:

• JPG
• PNG
• WEBP
• WEBM

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Note:

The maximum supported file size is 5 MB.

Where to find and enable the Spotlight Avatar

1. Go to your agent’s Personalize section.

2. Click on the Advanced tab.

3. Scroll down and find the Spotlight Avatar setting.

4. Enable the setting to turn on Spotlight Avatar.

5. After enabling, you can select the image for the Spotlight Avatar:

• Use the agent’s main avatar

• Or upload a separate image specifically for the Spotlight Avatar

6. Select the style you prefer for the Spotlight Avatar: rectangular or round.

7. Click Save Settings to apply your changes.