Account Limits

Two types of limits affect your account: general limits and monthly limits.

You can view current usage for all general and monthly limits on the Dashboard and the Limits and Usage page, where a daily breakdown is also available.

General Limits

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If you reach any of the general limits, you can either delete some content to free up space or contact our sales team to increase your limits.

Team Members

Determines the number of people you can add to your CustomGPT.ai team.

• Standard plan: Up to 3 team members, including yourself.
• Premium plan: Up to 5 team members, including yourself.

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Agents

Determines how many active CustomGPT.ai agents (projects) you can have simultaneously.

• Standard plan: Up to 10 active agents.
• Premium plan: Up to 100 active agents.

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Words Stored

Determines the amount of context material you can store in our system.

• Standard plan: Up to 60 million words.
• Premium plan: Up to 300 million words.

This limit is shared across all agents. If you reach this limit, existing agent functionality will remain unaffected, but you won't be able to add new context material. You also won’t be able to add context material to any new agents created after reaching the limit.

Keep in mind that our system uses tokens instead of words, as all AI models operate on this principle. This means our word limits are actually token limits. On average, one word in English is about 1.3 tokens. We use this number for approximation, but it can vary depending on the word and its length. Consequently, the word count displayed next to your documents may differ slightly from the actual count.

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Monthly Limits

These limits control monthly system usage and reset each month based on your billing period. The reset date can be found on the Limits and Usage page.

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If you reach any of the monthly limits, your account may not function normally until the next cycle. For increased access sooner, please contact our sales team.

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Queries

The number of queries your agents can respond to each month.

• Standard plan: 1,000 queries per month.
• Premium plan: 5,000 queries per month.

If this limit is reached, all your agents will stop responding to user queries.

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Documents Indexed

The number of documents you can index monthly across all agents.

• Standard plan: Up to 10,000 documents per month.
• Premium plan: Up to 40,000 documents per month.

If you reach this limit, you won’t be able to index new documents until the next monthly cycle, even if individual agents haven’t reached their document limits.

In our system, a document refers to a single data source used by your agent. This could be a document, such as a PDF or DOCX file, a page of a website, YouTube video, or any other file or document that contributes to your agent's context material.

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Words Processed

The number of words of context material you can process through our system each month across all agents.

• Standard plan: Up to 120 million words per month.
• Premium plan: Up to 600 million words per month.

If this limit is reached, you won’t be able to process new words until the next cycle, even if there’s remaining space on your Words Stored limit.

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Be cautious with the auto-sync feature, as it can quickly consume your monthly Items Indexed and Words Processed limits!

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Agent Limits

Individual agents are limited only by the total number of documentss allowed per agent.

• Standard plan: Up to 5,000 documentss per agent.
• Premium plan: Up to 20,000 documentss per agent.

Agents are also bound by your general usage limits, as reaching these limits affects all agents' functionality.