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Limits for analytics features

This guide outlines the data access restrictions based on subscription levels in the Analytics and Customer Intelligence tabs.

Agent Analytics

  1. Basic & Standard users: Can view and export data for the last 7 days only.
  1. Premium & Enterprise/Custom Plan users: Can view and export data for the last 365 days.

Customer Intelligence

  1. Basic & Standard users: Can view and export data for the last 7 days only.
  1. Premium & Enterprise/Custom Plan users: Can view and export data for the last 365 days.

These limitations ensure appropriate access control based on user subscriptions while maintaining data security and usability.

Updated 28 days ago