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Limits for analytics features

This guide explains the data access limits in the Analytics and Customer Intelligence sections based on your subscription level.

Agent Analytics

  1. Basic & Standard users: Can view and export data from the last 7 days.
  1. Premium & Enterprise/Custom Plan users: Can view and export data from the last 365 days.

Customer Intelligence

  1. Basic & Standard users: Can view and export data from the last 7 days.
  1. Premium & Enterprise/Custom Plan users: Can view and export data from the last 365 days.
  1. These limits help maintain data security, system performance, and fair access based on your plan level.

Updated 1 day ago