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Limits for analytics features

This guide explains the data access limits in the Analytics and Customer Intelligence sections based on your subscription level.

Agent Analytics

  1. Basic & Standard users: Can view and export data from the last 7 days.
  1. Premium & Enterprise/Custom Plan users: Can view and export data from the last 365 days.

Customer Intelligence

  1. Basic & Standard users: Can view and export data from the last 7 days.
  1. Premium & Enterprise/Custom Plan users: Can view and export data from the last 365 days.
  1. These limits help maintain data security, system performance, and fair access based on your plan level.

Updated 22 days ago