Monitor queries & conversations
Monitoring your platform's interactions and performance metrics is crucial for effective management. Follow these detailed steps to understand your Queries and Conversations metrics.
Step 1: Navigate to Agent Analytics
a) Click on "Agent Analytics."
Step 2: View Your Queries & Conversations
a) Under the "Queries", you can view metrics such as "Total Queries", "Users", and "Failures" (instances where the OpenAI API does not respond).
b) Under the "Conversations", you can see the "Total Number of Conversations", "Unique User Sessions", and "The Number of Sessions Recorded".
c) Use the dropdown menu to filter these metrics by "Today", "This Week" (default), "Month", or "All Time".
d) You can also see Percentages compare to the previous week: "Higher Conversation Values" in represent "Green", "Lower Conversation Value" represent in "Red".
Step 3: Analyze Trends and User Engagement
a) Review the "Average Daily Conversations" to see the average number of conversations per day.
Colors on the graph indicate the daily conversation numbers relative to the overall average: if conservation"Fall Below the Average", the corresponding bar will appear in "Red"; if conservation "Exceed the Average", the bar will be "Green". For days when the numbers of conservation"Match the Average" exactly, the bar will be displayed in "Orange".
b) In the "User Feedback" section, monitor the positive and negative feedback via the thumbs up/down system. Select a timeframe from the dropdown menu to view corresponding User Engagement metrics.
c) "User Engagement" is determined by the thumbs up/down feedback from users. It provides a quick visual representation of user satisfaction.
d) Check "Daily Breakdown" and "User Locations." Daily Breakdown offers a daily view of Queries, Conversations, and Queries per Conversation for the past seven days, allowing for detailed daily performance analysis.
f) Additional insights consistent with the current analytics interface, such as "User Types" (team members or external), "Sources" (web, mobile), "Browsers", and "Query Statuses" (success or failure), are displayed in pie charts at the bottom of the page.
Congratulations! You have successfully navigated through the Queries and Conversations analytics of your platform. Regularly checking these metrics will help you stay on top of user engagement and system performance, enabling you to make informed decisions and improve user experience. ✔
Updated 28 days ago