Enable Zendesk auto-sync

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Note:

This feature is available on our Enterprise plans. If you're interested in enabling it, please contact our sales team.

1. Click the three dots next to your agent’s name, then select Build.

2. In Zendesk section, find your connected sites, click the three-dot menu next to it, and select Auto Sync.

3. Click the Edit icon to access integration options.

4. Toggle Auto Sync Enabled to activate auto-sync.

5. Click Update Settings to confirm and apply the configuration.