Conversation retention period

Conversation retention period

The Conversation Retention Period allows you to automatically delete conversations after a specified time, helping you comply with internal data policies and external regulations such as GDPR.

Available retention options

CustomGPT offers the following retention period settings:

• Custom – Define a specific retention period in days.
• 12 months – Delete conversations automatically after 12 months.
• Never – Keep conversations indefinitely.

These options allow organizations to strike a balance between operational needs and data protection obligations.

Retention settings by subscription plan

1. Standard users: Queries are automatically deleted after 12 months.
2. Premium and Custom Plan users: Can choose one of the following:

• 12 months
• Custom (enter a number of days)
• Never (retain all conversations indefinitely)

Default setting

Default setting for all new agents is 12 months.

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Note:

This setting is especially useful for organizations with compliance or regulatory requirements related to data lifecycle management.

To learn how to configure this setting at the agent level, see Manage conversation retention period.