SSO setup

This step-by-step guide explains how to configure Single Sign-On (SSO) for your domain in CustomGPT.ai using identity providers like Google Workspace, Okta, and PingOne.

  1. On the bottom-left corner of the screen, click your profile icon or initials to access profile options.
  1. Click My Profile from the dropdown menu to open your profile settings.
  1. In your profile, click the Single Sign On (SSO) tab in the top menu.
  1. Under Add Your Domain, enter the domain you want to use with SSO.
  1. Follow the on-screen instructions to update your DNS records with your DNS provider.
  1. The domain status will automatically update to Verified once DNS changes take effect. This typically takes 15–20 minutes, but may take up to 72 hours.

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Note:

If the domain is not verified after 72 hours, contact our support.

  1. Configure your identity provider by following the appropriate guide:

You will need the ACS URL and Entity ID, both provided on the SSO configuration page.

  1. Provide your identity provider’s SAML details in one of the following ways:
  • Import via URL
  • Import via XML
  • Enter manually
  1. After verifying your domain and completing SAML setup, customize your SSO configuration:
  • Email authentication options: Allow login only using SSO or you can Allow login via SSO and email/password
  • SCIM integration: You can Disabled – No user sync or Enabled – Automatically sync user data (create/update/delete) based on identity provider settings.
  • Email deletion handling: You can Delete projects with user or Transfer projects to your account (may affect storage credits)