How context-rich starter questions work
This step-by-step guide explains how context-rich starter questions are generated and used to create personalized user engagement based on page content.
What is Context-rich Starter Questions?
Context-rich starter questions are automatically generated prompts based on the content of the page where your agent is embedded. They help start more relevant and engaging conversations without requiring manual setup.
Note:This is a premium feature.
How Context-rich Starter Questions work?
- When the agent is deployed on a webpage, it checks for page content saved using the Context Awareness feature.
- If content is available, the agent generates a starter question based on that content.
- This question is placed at the top of the starter questions list, above any manually added prompts.
- If the deployment type is Live Chat, and Agent Initiative is enabled, the context-rich question is shown as a visual prompt.
- The prompt is written from the agent’s perspective, but when clicked, it is submitted as if it came from the user.
- If no saved content is found for the page, the agent will use the first regular starter question instead.
Note:This feature only works if Context Awareness is enabled. See the How to enable Context Awareness guide to learn more.
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Updated 3 days ago