Agent’s general awareness of data sources

What is the agent’s general awareness of data sources?

The agent’s general awareness of data sources builds on our context-aware features, and is a default capability that allows it to understand and reference meta questions about the knowledge base you’ve connected — such as documents, websites, and other integrations. This awareness lets your agent:

• Identify which sources contain the requested information.
• Summarize or answer questions based on specific content.
• Suggest relevant resources when helpful to the conversation.

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Note:

This feature is enabled by default for all agents. Premium users can disable it — learn how to disable agent’s general awareness of data sources.

What it does

High-quality agents require broader context about their purpose and environment to deliver accurate, relevant, and proactive responses. By maintaining awareness of all connected data sources, your agent can:

• Reduce the need for follow-up questions.
• Offer relevant suggestions before the user explicitly asks.
• Answer questions about the location of specific information.
• Summarize procedures, policies, or other details from your content.
• Provide richer, context-based answers that improve answer accuracy and user satisfaction.

This capability is a key part of building a context-aware AI experience.

Examples: