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Customer support

This step-by-step guide explains how to assign the Customer support role to your CustomGPT.ai agent and configure it to resolve up to 93% of customer inquiries instantly and accurately.

What is the Agent Roles feature?

Agent Roles are predefined templates of settings that help you configure your agent based on its purpose. Instead of setting everything manually, selecting a role applies an optimized setup automatically with just one click.

👉 Learn more about What are Agent roles and how to use them

What is the Customer support role?

The Customer support role is a predefined behavior profile that configures your agent with specialized settings optimized for handling support scenarios.

What it does

When you assign this role, your agent will:

How to enable the Customer support role

For a new agent:

  1. From your dashboard, click New Agent.
  1. Select your data source (e.g., WordPress), add your site’s URL, and click Create Agent.
  1. You’ll be prompted to select an Agent Role. Select Customer support role.

When editing an existing agent

  1. Open the agent you want to update and click Personalize.
  1. In the General tab, locate Agent Role.
  1. Select the new role from the dropdown.
  1. Click Save Settings to apply the role’s settings.

What settings does this role apply?

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Note:

You can modify any of these settings at any time after assigning the Customer support role.

Updated 21 days ago