Manage in-chat avatars visibility

What is the In-Chat Agent Avatar?

In-chat avatars are the images displayed next to each message inside the conversation window:

• The Agent Avatar appears next to each response your agent sends.
• The User Avatar appears next to each message the end-user sends.

These avatars provide visual identity, improve brand recognition, and add a personal touch to the chat.

🚧

Note:

Both user avatar and agent avatar visibility settings are Premium features.

What happens when you disable them?

• If you disable the Agent Avatar, the agent’s responses will appear without an icon.
• If you disable the User Avatar, the user’s messages will appear without an icon.

This flexibility allows you to create a simple, text-only chat layout or keep avatars visible when needed

How to manage in-chat avatars

1. In the right sidebar of your agent, click Personalize.

2. Click the Advanced tab.

3. Scroll down to the In-chat Agent Avatar section.

4. Toggle on or off the In-chat Agent Avatar setting.

5. Toggle on or off In-Chat User Avatar to hide the user’s image in chat.

🚧

Note:

AI agent’s avatar and user's avatar settings are independent — you can turn off either one or both.

6. Click Save settings to apply your changes.