Start a new conversation using Zapier

What is the Create Conversation action?

The Create Conversation action allows you to start a new conversation with a specific CustomGPT.ai agent via a Zapier automation. This is useful when you want each user interaction, task, or data entry to begin in a clean conversation context—especially when sending follow-up messages later in the same flow.

What this does

This action creates a brand-new conversation in the agent you specify. It’s commonly used when:

• You want to start separate threads for each customer or case.
• You're integrating with CRM tools and want per-lead conversations.
• You want to prepare a fresh session before sending a message or uploading a file.

After this step, you can optionally use the Send Message action to post into the newly created conversation.

How to configure this action in Zapier

1. Log in to your Zapier account and click Create Zap.

2. In the Trigger section, select the app that will start the workflow (e.g., Slack, Google Drive, orany supported Zapier app trigger. ).

3. Choose a trigger event such as New file, New message, or Form submission and test the trigger to make sure it’s working correctly.

4. In the Action step, search for CustomGPT

5. Select the Create Conversation action.

6. When prompted, sign in to CustomGPT by clicking Sign In and entering your API key. To get your API key, see the API Key Guide .

7. In the Set up action section, complete the following fields:

• Agent Name: Select the agent where you want to create the conversation. This will show a dropdown of your available agents.

• Conversation Name: Enter a name for the new conversation. You can type a fixed name or use dynamic fields (e.g., form name, email address, or lead ID) from your trigger step.

8. Click Continue, then go to the Test tab to confirm the action works.

9. Once the test passes, click Publish to activate your Zap.

Input parameters