Enable numeric search

What is numeric search?

Numeric Search improves retrieval when your agent needs to work with alphanumeric identifiers such as product codes, error codes, version numbers, or order IDs.

To learn more about what Numeric Search does and when to use it, see When to use numeric search.

How to enable numeric search

1. Go to Personalize.

2. Select the Citation tab.

3. Scroll down to Numeric Search and click Enabled.

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Note

If your queries don’t involve codes or identifiers, you can leave Numeric Search disabled.

4. Click Save settings to update the changes.