Enable Custom Button

1. Click the three dots (⋮) next to the agent you want to configure and select Actions from the dropdown menu

2. Scroll down to find Custom Button in the Actions list and toggle the switch to enable the feature.

3. Select your use case — choose from:

• Human hand-off
• Book a call
• Other (you can enter your own purpose)

4. Choose when the agent should add the button to its responses:

• Every message
• When it doesn't know the answer
• If asked for a human
• (Optional): Click Add custom trigger to create your own conditions. You can add up to 3 custom triggers (max 50 characters each), and edit or delete them anytime.

5. Enter the button text (the label users will see).

6. Enter the destination — where users should be sent when they click the button:

• A URL (e.g., booking page or form)
• An email address
• A phone number

7. Click Create Custom Button to finalize and save your setup.

8. Your button will now appear in the agent’s responses according to your selected rules.

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Related articles

• Custom Button - Overview
• Configure Custom Button
• Track usage
• Actions cost