Add a custom MCP action

What is a custom action?

A Custom Action connects your agent to an external system through an MCP (Model Context Protocol) server. This enables the agent to:

• Fetch live information (e.g., check order status).
• Trigger actions (e.g., create a support ticket).
• Integrate with third-party apps and workflows.

👉 Learn more about Custom Actions

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Note:

This is a premium feature.

How to add a custom action

1. Select the AI agent you want to update and click Actions.

2. On the Actions page, click Add Custom Action.

3. Enter the name of custom action and MCP server URL.

4. If an MCP server requires authentication, you can provide an API token (OAuth support will be added soon).

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Note:

You can add up to 3 actions per agent. Learn more about Limits and cost.

👉 Explore publicly available MCP servers here: Awesome Remote MCP Servers

5. Click Create Action to apply changes.

6. Once added, your agent will automatically decide when to use the action, based on the conversation context.

Related articles

• How custom actions work
• How to enable Custom Actions
• Limits and cost