Connect to Zendesk Help Center
Learn how to seamlessly integrate CustomGPT.ai with your Zendesk Help Center. Follow this step-by-step guide to connect your accounts and enhance your customer support capabilities.
Please note that CustomGPT.ai can only access your Zendesk help articles.
Step 1: Create an Agent
Click on "New Agent" to begin setting up your agent.
Step 2: Zendesk Integration
Select "Zendesk Integration" to link your Zendesk Integration with CustomGPT.ai.
Step 3: Provide Email Address
Enter the email address associated with your Zendesk account. This must be the email address belonging to the Zendesk user with the Administrator role.
Step 4: Provide Subdomain
Now you need to enter your Zendesk subdomain.
Step 5: Go to Zendesk Settings
Click on the "Go to Zendesk Settings" button.
Step 6: Enable Token Access
At the Zendesk Settings page, click on the toggle to enable Token access.
Step 7: Create & Copy Token
On Zendesk, click on the "Add API Token" button.
When the dialogue opens, click on "Copy" and then on "Save."
Step 8: Enter Your Token
Paste your token in the designated field.
Step 9: Connect with Zendesk Help Center
Click on the "Connect" button to complete the integration.
Congratulations! You have successfully connected CustomGPT.ai with your Zendesk Help Center. Enjoy enhanced customer support and streamlined operations.
Updated 9 days ago