Guides

Connect Zendesk to your agent

This guide walks you through connecting your Zendesk account to a CustomGPT.ai agent. You can connect your knowledge base, your tickets, or both.

Before you start

  • This integration is available on all plans.
  • You need admin access to your Zendesk account to authorize the connection.

When creating a new agent

  1. Click New Agent.
  1. Select Zendesk from the sources.
  1. Enter your Zendesk subdomain.
  1. Click Connect.
  1. On the Zendesk authorization page, click Allow.
  1. Select Knowledge Base, Tickets, or both.
📘

Note: Knowledge Base syncs your Zendesk help articles. Tickets syncs all tickets and their conversations.

  1. (Optional) Enable Anonymizer to remove personal information - names, emails, and IDs - from tickets. Use this if you plan to deploy the agent externally.
  1. Click Continue.

When adding to an existing agent

  1. Click the three-dot menu (⋮) next to your agent and select Build.
  1. Click Add Source.
  1. From the dropdown, select Zendesk.
  1. Enter your Zendesk subdomain.
  1. Click Connect.
  1. On the Zendesk authorization page, click Allow.
  1. Select Knowledge Base, Tickets, or both.
📘

Note: Knowledge Base syncs your Zendesk help articles. Tickets syncs all tickets and their conversations.

  1. (Optional) Enable Anonymizer to remove personal information - names, emails, and IDs - from tickets. Use this if you plan to deploy the agent externally.
  1. Click Continue.

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Updated about 9 hours ago