Control when the login button appears

Decide whether guests always, sometimes, or never see a login button in your agent's toolbar. Use it when you want to keep the toolbar clean or make logging in easy to find.

Change the End-User Login Button setting

1. Click the Personalize icon next to the agent you want to customize.

2. Navigate to the Security tab.

3. Scroll to End-User Login Button and select the option you want:
   • Always: the login button always appears in the toolbar for guests.
   • Dynamic: the login button appears only when end-user conversation history is enabled or guest usage limits apply. This is the default for all agents.
   • Disabled: the login button never appears in the toolbar.

4. Click Save Settings.

Notes

• The log out button always stays. This setting doesn't affect it.